The most common indication that you have a leak, is when the water level drops faster than can be attributed to evaporation or splashing. 1/8"-1/4" is an acceptable loss, unless you are heating the pool and your night is cold.
No, but lease notify us ahead of time. We will need any gate codes or access instructions as well. We will need a working electrical outlet and access to the breaker box.
We can only dye-test the portion of your pool/spa shell that is under water so please have it filled to the normal level.
Yes; please do a Bucket Evaporation Test (instructions here) to make sure you have a leak before we set up an appointment.
If you have a pool cover, please have it removed before our technicians arrive; have any pets secured from the pool area and have the breaker box & pool equipment area accessible.
The testing will take 1-4 hours (depending on how much plumbing there is to test, the size of the pool and spa and how many leaks you might have). The price quoted will not change due to how long the testing takes.